The Effect of Emojis when interacting with Conversational Interface Assisted Health Coaching System

Published in Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth 2018), 2018

Abstract:
This paper presents an empirical study comparing users feedback when interacting with chatbot applications that use different dialogue styles, i.e., plain text or text with emoji, when asking different health related questions. The analysis found that when participants had to score an interaction with a chatbot that asks personal questions on their mental wellbeing, they rated the interaction with higher scores with respect to enjoyment, attitude and confidence. Differently, participants rated with lower scores a chatbot that uses emojis when asking information on their physical wellbeing compared to a dialogue with plain text.

Recommended citation:
Fadhil, Ahmed, Gianluca Schiavo, Yunlong Wang, and Bereket A. Yilma: The Effect of Emojis when interacting with Conversational Interface Assisted Health Coaching System. In Proceedings of the 12th EAI International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth 2018), pp. 378-383. ACM, 2018. DOI: 10.1145/3240925.3240965.